Search for common questions below:

Common Questions:

Where can I find my PIN?

PINs are 8-digit alpha-numeric codes (Format : AB1234CD) Here is an example of where your PIN is located on your game tickets.

If you have a PIN, click here! to enter it.

What are Bonus PINs?

Bonus PINs can be found on our AG Foods Facebook page throughout the contest. You can enter them here for entries into the online draws!

If you have a PIN, click here! to enter it.

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer is outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser.
    We suggest either: Google Chrome Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to and then click on Sign-Up to create an account or if you have already signed up. If you are still having issues, please email us at

How do I sign-up for the contest?

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

I don’t have an email address, how do I sign-up?

There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

I’ve forgotten my password, what should I do?

How can I change my contact information?

You can change your contact information by logging into the contest site and visiting your My Game Account page. If you have any issues you can contact us at gamemaster@agfoodsgreatgrocery

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your entries you have entered will be removed.

How do I get a game ticket?

Visit your participating AG Foods store from January 7 to February 17, 2024 and receive a game ticket with every $20 spent!

You can obtain a Game Ticket without making a purchase by sending a self-addressed, stamped envelope together with your Name, Address, Province, Postal Code, Phone Number and Email Address clearly printed or typed on a 3” x 5” card or piece of paper to: “The Great Grocery Giveaway No Purchase Ticket Request, P.O. Box 3009 M.I.P., Markham, ON, L3R 6G4”. No purchase requests must be received by February 6, 2024.

I am having problems entering my PIN

PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly.

If you receive a message that your PIN has already been entered, visit your My Account page page to check if you have already entered that PIN.

If you are unable to scan your PIN with the App, select the keyboard button below to manually type in your PIN.

If you are still having issues, please email us at gamemaster@agfoodsgreatgrocery

How do I know if I’m an online winner?

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A maximum of three attempts will be made to contact the winner.

What is CAPTCHA?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at gamemaster@agfoodsgreatgrocery
to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

Do I need to keep my game tickets once I have entered my PIN?

No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries on your My Account page.

What are some important dates to remember?

Last day to get game tickets in store: February 17, 2024

Last day to enter your PINs : February 20, 2024

Last day to redeem any instant prizes: March 2, 2024

Can’t Find Your Answer?

We’re here to help!

Send your question to our Customer Service Team with the button below and we will get back to you shortly.

You can also email us at:

or mail your request to:
Great Grocery Giveaway
c/o P.O. Box 3009, M.I.P,
Markham, ON
L3R 6G4

img img

No purchase necessary. Contest is open to legal residents in the Canadian provinces of British Columbia, Alberta, and Saskatchewan who are of the age of majority. Void elsewhere and where prohibited. Contest starts January 7, 2024 and ends February 17, 2024. For complete rules, prize details, odds, entry and eligibility requirements, or how to receive a ticket without purchase, see Official Rules.