Search for common questions below:

Common Questions:

Where can I find my PIN?

PINs are 8-digit alpha-numeric codes (Format : AB1234CD) Here is an example of where your PIN is located on your game tickets:

If you have a PIN, click here!

How do I receive a digital game ticket?

To receive your game tickets digitally, download the AG Foods Great Grocery Giveaway App from the Apple App Store or Android Play store. Follow the instructions in the app to sign-up or log-in. Then visit your participating AG Foods location, and when you checkout, ask the cashier to scan for a digital game ticket. The cashier will present you with a scan card. Use the app to scan the card, and you’ll receive your tickets digitally – right on the app!

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to and then click on Sign-Up to create an account or if you have already signed up.
    If you are still having issues, please email us at

How do I sign-up for the contest?

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

I don’t have an email address, how do I sign-up?

There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. See common questions about getting a free email account through your web browser.

I’ve forgotten my password, what should I do?

How can I change my contact information (phone number, email etc.)?

You can change your account information by clicking here. If you have any issues you can contact us at

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your entries you have entered will be removed.

How do I get a game ticket?

Visit your participating AG Foods store from January 3 to February 13, 2021 and receive a game ticket with every $20 spent!

How do I get a game ticket without making a purchase?

You can obtain a Game Ticket without making a purchase by sending a self-addressed, stamped envelope together with your Name, Address, Province, Postal Code, Phone Number and Email Address clearly printed or typed on a 3” x 5” card or piece of paper to: “The Great Grocery Giveaway No Purchase Ticket Request, P.O. Box 3009 M.I.P., Markham, ON, L3R 6G4”.

I am having problems entering my PIN

PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please click on the ACCOUNT tab to check if you have already entered your PIN. If you are still having issues, please email us at

How do I know if I’m an online winner?

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A maximum of three attempts will be made to contact the winner.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

Do I need to keep my game tickets once I have entered my PIN?

No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries under the ACCOUNT tab.

What are some important dates to remember?

  • Last day to get game tickets in store: February 13, 2020
  • Last day to enter your PINs : February 16, 2020
  • Last day to redeem any instant prizes: February 27, 2020

Can’t Find Your Answer?

We’re here to help!

Send your question to our Customer Service Team with the button below and we will get back to you shortly.

You can also email us here

or mail your request to: Great Grocery Giveaway c/o P.O. Box 3009, M.I.P, Markham, ON L3R 6G4

No purchase necessary. Contest is open to legal residents in the Canadian provinces of British Columbia, Alberta, and Saskatchewan who are of the age of majority. Void elsewhere and where prohibited. Contest starts January 3, 2021 and ends February 13, 2021. For complete rules, prize details, odds, entry and eligibility requirements, or how to receive a ticket without purchase, see Official Rules.